Its been just over a year since Amazon launched the Quick Start offerings for Amazon Connect. Quick Starts are designed to be seamless and deployed in a few simple steps. Originally presented with just 5 integrations, today you have 16 to choose from. Just take a look at what's offered:
What are ‘Quick Starts’?This is best described by Amazon.
Quick Starts are built by AWS solutions architects and partners to help you deploy popular solutions on AWS, based on AWS best practices for security and high availability.What you actually get depends on the integration. For many CRM offers, you will be installing an adapter from the CRM AppStore and then a CloudFormation template within your own AWS Account, which will then guide you through the installation.
How Quick is Quick?Building the infrastructure for some of the quick-starts will take minutes while others may take longer (maybe a day). Some of the integrations will require you to "consume" them. For example, let’s assume you're using a Voice Analytics API. You will get an API Key, run the Quick-start and then you're ready to use it. But you will still need to configure Amazon Connect to consume the service within the Contact Flows. Trying to automate this process is likely to be a challenge never to be won as there are just too many use cases.
What is the Value?By being able to utilize and build upon the power of AWS, Amazon Connect can provide benefits to the customers as never seen before in the CCaaS arena.
- Lowers the barrier to entry
- Pay as you use pricing model becomes closer to reality
- The right solution for the right job
- Test and Learn / Proof of Concepts
- Server-less for the most part